Tenants

Welcome to Property Buzzer:

Where Tenants Come First

At Property Buzzer, we believe that a house is not just a structure, but a home—a place of comfort, security, and happiness. Our tenants are at the heart of everything we do. We understand that our success as an estate agency is rooted in the satisfaction and well-being of those who choose to live in the properties we manage. That’s why we are dedicated to providing the highest level of support and service to our tenants.

Your Comfort, Our Priority

From the moment you step through the door, we want you to feel at home. Our team is committed to creating a living environment that meets your needs and exceeds your expectations. Whether it’s ensuring that your property is well-maintained, responding promptly to any issues, or simply providing a friendly face to answer your questions, we are here to make your life easier.

Responsive and Reliable Support

We know that problems can arise at any time, which is why we offer round-the-clock support to our tenants. Our dedicated maintenance team is always on hand to address any issues, big or small. We strive to respond quickly and efficiently, ensuring that any inconvenience is minimized and that you can continue to enjoy your home without unnecessary disruption.

Clear Communication

Effective communication is key to a successful tenant-landlord relationship. At Property Buzzer, we make it a point to keep the lines of communication open and transparent. From the initial tenancy agreement to regular updates about your property, we ensure you are always informed and in the loop. Our friendly team is always available to discuss any concerns or questions you may have, providing clear and honest answers.

Flexible Solutions

We understand that everyone’s situation is unique, and we strive to offer flexible solutions that work for you. Whether you need assistance with moving in, advice on local amenities, or help with any personal circumstances that may affect your tenancy, we are here to support you. Our goal is to create a seamless and stress-free experience for all our tenants.

Community and Care

At Property Buzzer, we believe in building more than just properties—we believe in building communities. We organize regular events and initiatives to bring our tenants together, fostering a sense of belonging and community spirit. We also partner with local businesses and organizations to provide you with exclusive offers and benefits, enhancing your living experience even further.

Feedback and Improvement

Your feedback is invaluable to us. We actively seek and welcome your suggestions on how we can improve our services. By listening to our tenants, we continuously refine our processes and offerings to better meet your needs. Your satisfaction is our ultimate goal, and we are always looking for ways to enhance your experience with Property Buzzer.

Join the Property Buzzer Family

Choosing Property Buzzer means choosing a partner who cares about you and your living experience. We are more than just a property management company; we are a community dedicated to your well-being and happiness. Join the Property Buzzer family today and experience the difference of an estate agency that truly puts its tenants first.

Thank you for choosing Property Buzzer—where your comfort and satisfaction are our top priorities.

Agency Fees

In accordance with the Tenant Fees Act 2019 for properties in England, lettings agents are allowed to charge tenants (or anyone acting on their behalf) only the following permitted payments in addition to rent:

1. Holding Deposits:

A maximum of one week’s rent.

2. Deposits:

– A maximum of five weeks’ rent for annual rents below £50,000.
– A maximum of six weeks’ rent for annual rents of £50,000 and above.

3. Early Termination Payments:

Charges associated with early termination of a tenancy, capped at the landlord’s loss or the agent’s reasonably incurred costs.

4. Utilities and Services:

Payable to the billing authority.

5. Council Tax:

£150.00 per room one off payment including tenant vetting process

6. Late Payment Interest:

Interest for late payment of rent, up to 3% above the Bank of England’s annual percentage rate.

7. Company Lets:

An administration fee of £240 (including VAT) per dwelling.

8. Lost Keys/Fobs:

Full cost of replacing lost keys or fobs, plus an administration fee not exceeding £20 (including VAT).

9. Tenant Changes:

An administration fee of £50 (including VAT) per dwelling for adding or changing a tenant within a lettings property.

10. Contractual Damages:

Charges for damages in the event of the tenant’s default of a tenancy agreement.

11. Other Permitted Payments:

Any other payments permitted under the Tenant Fees Act 2019 and applicable regulations at the relevant time.

Tenant Vetting Process

Thank you for your interest in one of our properties. To ensure a smooth and efficient process, please follow the steps outlined below. This guide will help you understand our vetting process, including the necessary documentation and the holding fee required to reserve a property.

Step 1: Viewing the Property

Before proceeding with the application, we recommend scheduling a viewing of the property. This can be arranged by contacting our office. Once you have viewed the property and decided to proceed, you will need to complete the following steps.

Step 2: Holding Fee Payment

To reserve the property, you must pay a holding fee equivalent to one week's rent. This fee is essential for securing the property and demonstrates your commitment. The holding fee will be deducted from your total deposit upon signing the tenancy agreement.

Please note that the holding fee must be paid promptly to ensure the property is held for you. Once the fee is received, the property will be reserved in your name, and the vetting process will commence.

Step 3: Submitting Required Documents

To proceed with your application, you must submit the following documents:

1. Application Form: Complete the tenant application form with all necessary details. This form will be provided to you once the holding fee is paid.

2. Identification Documents:
– Passport: A copy of your valid passport.
– ID Document: An additional form of identification, such as a national ID card or residency permit.
– Driving Licence: A copy of your driving licence (if applicable).

3. Proof of Income:
– Payslips: Copies of your last three months’ payslips.
– Bank Statements: Bank statements from the past three months to verify your financial stability.

4. Additional Documentation:
– Student Confirmation Letter: If you are a student, a confirmation letter from your educational institution.
– Employment Reference: A reference letter from your current employer (if applicable).
– Guarantor Form needs to be completed by nominated person

Step 4: Application Review

Once we have received your application form and all required documents, our team will review your submission. This process includes:

– Credit Check: We will perform a credit check to assess your financial responsibility.
– Reference Checks: We will contact your employer and previous landlords (if applicable) to obtain references.
– Verification of Documents: We will verify the authenticity of the submitted documents.

Step 5: Tenancy Agreement and Deposit

Upon successful completion of the vetting process, we will prepare the tenancy agreement. You will be required to:

1. Review and sign the tenancy agreement.
2. Pay the remaining deposit amount (the total deposit minus the holding fee already paid) and the first month rent.

Step 6: Move-In

After completing the above steps, you will be ready to move into your new home. We will arrange a suitable date for you to collect the keys and start your tenancy. Once you have moved in you should receive a welcome email with a link to sign up to the tenant portal. This can be used to pay rent, report repairs, view tenancy documents.

Important Information

Holding Fee Non-Refundable: The holding fee is non-refundable if you decide not to proceed with the tenancy after the vetting process has begun.

Documentation Timeliness: Ensure that all documents are submitted promptly to avoid delays in the vetting process.

Accurate Information: Provide accurate and truthful information to prevent any issues with your application.

We appreciate your cooperation and look forward to assisting you in securing your new home. If you have any questions or need further assistance, please do not hesitate to contact our office.

Referencing Process

As part of your application, we will seek your permission to obtain written references to verify the information you provide. This typically involves contacting your employer, current or previous landlord, and someone who can provide a character reference. Additionally, we will perform a credit check using an independent referencing company.

If we determine that a guarantor is required, the same referencing process will apply to the guarantor.

Self-Employed Applicants

If you are self-employed, we will need a written reference from your bank and accountant, as well as your accounts, usually covering the past three years.

Student Applicants

If you are a student without a consistent and sufficient income, you will need a parent, relative, or close friend to act as a guarantor for the rent and adherence to other tenant obligations listed in the agreement.

Tenancy Deposit Scheme

At the start of every tenancy, we collect a deposit, usually equal to at least one month’s rent. This deposit is used to cover any breakages or damages caused.

In accordance with the Housing Act 2004, landlords cannot retain a tenant’s deposit directly. Instead, the deposit must be held in an insured or custodial scheme. A statutory certificate will be provided to the tenant within 14 days of the tenancy start date, informing them of the approved scheme protecting their deposit. Please speak to one of our representatives for more information.

Dispute Resolution at the End of the Tenancy

If a dispute arises at the end of the tenancy, both parties have 10 days to resolve the issue. If no resolution is reached, they can use the Alternative Dispute Resolution (ADR) process offered free of charge by the chosen deposit scheme. The decision of the ADR process is binding with no recourse to the courts.

Moving In

Once we receive satisfactory references, we will contact you to arrange a move-in date as planned.

For the start of the tenancy, please ensure that gas, electricity, water, telephone, and council tax accounts are transferred into your name. Our representatives can provide further instructions.

Tenants Insurance

It is crucial to have insurance coverage for any potential damages while renting a property. The landlord’s insurance does not cover the tenant’s belongings or accidental damage caused by the tenant. Lack of insurance could result in the loss of your deposit to cover repair costs. Please speak to one of our representatives for more details.

Rent Payments

Rent is paid in advance on the 1st of each month and by standing order unless otherwise agreed by the landlord/agent.

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